1. Business Entity, Contact
1.1 The owner and operator of the online shop operating at www.hatfactory.pl is the company EVITA Smoderek
Jarosław Smoderek Ewa Sp.J. with its registered office in Warsaw, ul. Zwycięzców 28 lok.8, entered into the
Register of Entrepreneurs of the National Court Register kept by the District Court, XIII Commercial Division of the
National Court Register under KRS number: 0000079724, REGON: 02182590, NIP: 526-011-01-59.
1.2 The Customer may contact the online shop at the address HATFACTORY, ul. Zwycięzców 28 lok.8, 03-938
Warsaw; by phone at 501-010-193 or via the contact form on the online shop website.
2. Operating Principles of the HATFACTORY Online Shop
HATFACTORY conducts the sale of goods through an organized online store via the Internet. The sales include
goods available within the distribution network of EVITA Sp.J. or other clothing brands for which EVITA Sp.J. holds
the sales rights.
3. Ordering Goods
3.1. Orders are accepted via the website www.hatfactory.pl
3.2. Goods in the online shop are designated in detail. The website contains information about the characteristics of
the product, its price, the material from which it is made, etc.
3.3. When ordering goods, the Customer makes a choice in a manner appropriate for the specific item, specifying
in particular the size, color, and, if necessary, providing other specific information and the number of pieces of
ordered goods.
4. How to Buy in the Online Shop – Detailed Instructions
4.1 After the Customer selects the product, click the "Add to cart" icon.
4.2 The product is transferred to the shopping cart, which is visible after clicking on the cart icon in the bar at the
top of the page. You can go to the cart by selecting the "Proceed to checkout" button, which opens the page
showing all products in the cart.
4.3 After selecting the "Finalize order" option, a page will open where you must enter the Customer's data
necessary to complete the transaction and ship the ordered goods.
4.4 By logging in, the Customer gains access to additional options such as: order history, the ability to check the
stage of the latest order, saving shipping addresses, and the ability to receive current information about products
from the shop.
4.5 After selecting the delivery method (to the specified address or for collection at the HATFACTORY salon) and
entering all required data (including data necessary to issue a personalized invoice), the payment method must be
chosen.
4.6 The Customer has the option to choose an online payment method (payment by payment card or transfer via
PayU/PayPal) or to pay for the shipment upon delivery.
4.7 The Customer places the order by clicking the "Order with obligation to pay" button.
4.8 After clicking the "Place order and pay" button, if the Customer chose online payment, also after making the
payment via the PayU/PayPal service, the Customer is redirected to a page from which they can continue shopping
or proceed to the order summary.
4.9 In the case of choosing online payment (transfer or card payment via the PayU/PayPal system) as the form of
payment for the goods, the payment instruction must be executed immediately after placing the order. In the
absence of receiving payment into the account of EVITA SP.J. or entities mediating the transaction (PayU/PayPal
service), the order is not considered correctly placed, the contract will not be concluded, and the order will not be
processed. In such a situation, the order can be placed again.
4.10 At any stage of placing an order, until the payment is made, the order can be canceled by stopping the next
steps and leaving the order subpage. An order whose placement process is not completed by the Customer will not
be processed.
4.11 Immediately after placing an order, an e-mail confirming the order placement will be sent to the Customer's e-
mail address provided in the login details. In the text of the message, the Customer will receive an individualized
order number, which enables, among other things, determining the status of the order processing.
4.12 HATFACTORY may contact the Customer at the provided e-mail address or by phone at the contact number
specified by the Customer in order to clarify doubts, confirm the order, or regarding other matters related to the
execution of the order.
5. Prices
5.1 Prices on the website given in Polish Zlotys are gross prices, including VAT. The shop's system uses
geolocation, and if the Customer uses a location outside the EU or a VPN network, prices may display incorrectly.
5.2 The cost of shipping must be added to the price of the goods, the amount of which depends on the chosen form
of delivery and payment.
5.3 The price stated on the website at the time of placing the order is the final price, binding on the Customer. After
placing the order, the price of the ordered goods will not change, regardless of any price changes introduced by
HATFACTORY or initiated promotional or clearance sales.
5.4 HATFACTORY reserves the right to change the prices of goods in the online shop, introduce new goods for
sale, conduct and cancel promotional campaigns on the shop's pages, or make changes to them in accordance
with the norms of the Civil Code and other provisions of law.
6. Availability of Ordered Goods
6.1 Not all goods sold in the online shop are available stock items. Some goods are available on request, which is
clearly marked in the product description.
6.2 In exceptional situations, e.g., in the case of simultaneous orders for the same item by multiple Customers, it
may happen that the item will not be available. In such a situation, the Customer will be informed about the inability
to fulfill the order.
6.3 In the product card, information about the full range of sizes is made available to Customers – currently
unavailable sizes are also on this list, however, they are clearly marked with a different color than the available
sizes. A product in an unavailable size cannot be added to the cart, but it can be added to the wish list.
7. Inability to Fulfill the Order
In the event of a shortage of a given item in stock or the inability to fulfill the order for another reason, the Customer
will be informed by e-mail or telephone about the problems with the execution of the order and possible solutions.
8. Delivery Method and Order Fulfillment Time
8.1 Deliveries of goods are carried out within the territory of Poland.
8.2 In the case of a shipment paid upon delivery, the order is transferred for execution immediately after it is placed.
In the case of online payment, the order is transferred for execution after confirmation of the receipt of payment in
the account of EVITA Sp.J. (via PayU/PayPal service or regular bank transfer).
8.3 If the selected product is available and the Customer chose delivery to the specified address or to a salon, the
goods will be sent to the Customer within a maximum of 7 business days from the date of the correct placement of
the order.
8.4 NOTE: In the case of choosing online payment via PayU/PayPal (transfer or card payment) as the form of
payment, order execution begins after 100% of the payment for the order is credited to the account of the online
store or mediating entities, from which moment the period within which the goods will be handed over to the courier
should be calculated.
8.5 Delivery of orders is handled by the courier company Inpost – the estimated delivery time is one business day
from the day following the dispatch of the shipment. The total order fulfillment time should not exceed 7 business
days from the date of the correct placement of the order.
8.6 Due to the limited size of the drawers in the Inpost parcel locker, not all products and product configurations
can be processed by this service. If you do not see "Paczkomaty 24/7" in the delivery summary, this form of
shipment is not available for that quantity or type of product.
8.7 Under the contract, we do not service Inpost POP points. If the customer selects delivery to a POP point, it will
be redirected to the nearest Paczkomaty 24/7 locker next to the POP point.
9. Forms of Payment for the Order
9.1 Cash on Delivery (COD): payment is made to the courier upon receipt of the courier shipment.
9.2 Bank Transfer: transfers accepted by HATFACTORY are so-called fast transfers made using the PayU/PayPal
service or traditional bank transfer. A feature of fast transfers from PayU/PayPal is that after selecting this form of
payment, the Customer is redirected to the website of the chosen bank from the list to make the money transfer.
9.3 HATFACTORY accepts traditional bank transfers.
9.4 Payment Card: The Customer must have a card enabling online payments (whether a given card meets this
condition should be verified with the bank that issued the card). Card payment takes place via the PayPal service.
9.5 Note! The Online Shop will never send an e-mail to the Customer informing them that the bank account for
payment has changed, along with a request to make a traditional transfer. If the Customer receives such an e-mail
– do not make a payment or reply to it, please forward the unchanged e-mail to HATFACTORY at:
info@hatfactory.pl
10. Sales Contract
10.1 Information placed on the online store website www.hatfactory.pl does not constitute an offer to conclude a
contract within the meaning of the provisions of the Civil Code.
10.2 The contract may be concluded in the Polish language.
11. Performance of the Contract – Deadline
Depending on the type of delivery option selected by the Customer (standard, express, or collection at a
designated brick-and-mortar salon), HATFACTORY undertakes to hand over the goods to the courier within up to 7
business days (in the case of standard shipment or in the case of collecting the order at a stationary salon) from
the correct placement of the order or, in the event of stock shortage or inability to fulfill the order, to inform the
Customer about the lack of goods or inability to fulfill the order within such period. Business days are counted from
Monday to Friday, excluding Saturdays, Sundays, and days statutory recognized as public holidays.
12. Shipping Cost
12.1 Deliveries are carried out within the territory of Poland.
12.2 The cost of delivery depends on the selected method of delivery and payment and amounts to:
in the case of shipment to Inpost parcel lockers (Paczkomaty 24/7) - 8.00 PLN gross;
in the case of express courier shipping and online payment – 10.00 PLN gross;
in the case of express courier shipping and payment upon delivery – 20.00 PLN gross;
13. Withdrawal from the Contract
13.1 The Customer has the right to withdraw from the sales contract of goods within 14 days without giving any
reason.
13.2 The withdrawal period expires after 14 days from the day on which the Customer acquired, or a third party
other than the carrier and indicated by the Customer acquired, physical possession of the goods.
13.3 To exercise the right of withdrawal, the Customer must inform HATFACTORY, ul. Zwycięzców 28 lok 8, 03-938
Warsaw, shop hotline: 501-010-193, of their decision to withdraw from the sales contract by an unequivocal
statement (for example, a letter sent by post or e-mail).
13.4 The Customer may use the model withdrawal form, which can be printed and filled out, but it is not mandatory.
The withdrawal form is available on the online shop website, in the "Shopping Guide", under the tab "Withdrawal
form".
13.5 The Customer may also fill out and submit the withdrawal form online, available with each order in the
Customer panel. If the Customer uses this option, a confirmation of receipt of the withdrawal information will be
sent to them immediately by e-mail. The Customer may also submit any other unequivocal statement electronically.
13.6 To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the
exercise of the right of withdrawal before the withdrawal period has expired.
13.7 In the event of withdrawal from the sales contract, HATFACTORY shall reimburse to the Customer all
payments received, or the amount specified by the customer (equal to or lower than the value of the order) - except
for the supplementary costs resulting from the choice of a type of delivery other than the least expensive type of
standard delivery offered by HATFACTORY), without undue delay and in any event not later than 14 days from the
day on which HATFACTORY is informed about the Customer's decision to exercise the right to withdraw from the
sales contract.
13.8 The reimbursement will be carried out using the same means of payment as used for the initial transaction,
unless the Customer has expressly agreed otherwise.
13.9 Hatfactory may withhold reimbursement until it has received the goods back or until the Customer has
supplied evidence of having sent back the goods, whichever is the earliest.
13.10 The goods must be sent back to the address: HATFACTORY, HATFACTORY Mniszew 32, 26-914 Mniszew,
without undue delay and in any event not later than 14 days from the day on which the Customer communicated
the withdrawal from the sales contract to HATFACTORY. The deadline is met if the Customer sends back the goods
before the period of 14 days has expired.
13.11 The Customer will have to bear the direct cost of returning the goods.
13.12 The Customer can also return the item in any salon operating under the HATFACTORY brand.
13.13 The Customer is only liable for any diminished value of the goods resulting from the handling other than what
is necessary to establish the nature, characteristics, and functioning of the goods.
13.14 Other return conditions are specified in the tab https://hatfactory.pl/content/27-zwrot-i-wymiana
14. Complaints
14.1 The subject of the sale is new products without defects. In the event of product defects, HATFACTORY is
liable for the defects.
14.2 Any item purchased in the HATFACTORY online shop can be complained about if it is inconsistent with the
contract. HATFACTORY is liable for any lack of conformity of the goods with the contract existing at the time of
delivery and revealed within two years from that time, in accordance with the provisions of the Consumer Rights
Act.
14.3 A complaint can be submitted at any salon operating under the HATFACTORY brand (except for the outlet
salon) or by post.
14.4 In the case of a complaint by post, the reasons for the complaint and information necessary to identify the
order should be indicated. The "Complaint" form (available on the website, in the Customer panel, next to each
order) can be used to submit a complaint, which can be filled out online or printed, and then the goods should be
sent back to the address: HATFACTORY Mniszew 32, 26-914 Mniszew.
14.5 HATFACTORY will consider the complaint within 14 days and inform the Customer of the method of its
settlement.
14.6 In the case of a positive consideration of the complaint, HATFACTORY covers the costs of repair or
replacement, and in the case of withdrawal from the contract or a price reduction, refunds the costs associated with
the complaint of the goods.
14.7 If the complaint is not accepted, the goods will be sent back to the Customer along with information about the
groundlessness of the complaint.
14.8 In the case of a complaint submitted at a HATFACTORY salon, after it is considered, HATFACTORY will
enable the Customer to collect the goods or the monetary amount together with the due reimbursement of costs at
the salon where the complaint was submitted.
15. Order Cancellation
15.1 The Customer may cancel the order.
15.2 The Customer has the option of canceling the order independently within fifteen minutes of placing the order,
in the Customer panel, under the "My Orders" tab, by clicking the "Cancel Order" button next to the given order.
15.3 The Customer has the option to cancel the order by contacting Customer Service and through the contact
form available on the website.
16. Final Provisions
A personalized invoice is issued and delivered electronically (or upon the Customer's request in paper form) for
each purchased item. By making a purchase, the Customer consents to receive invoices electronically. EVITA Sp.J.
is not responsible for the provision of incorrect Customer data.
16.1. Personal Data Processing The principles of processing Customers' personal data and protecting their
privacy are specified in the "Privacy Policy" available on the Shop's website, compliant with the Regulation of the
European Parliament and of the Council (EU) 2016/679 (GDPR). Providing data is voluntary but necessary to fulfill
the order.
17. Black Weekend/Cyber Week Promotion
17.1 "Black Weekend" and "Cyber Week" promotions do not combine with other promotions in the shop. The
discount code is activated only for non-discounted products.
17.2 To receive a 10% discount, the Customer making a purchase enters the discount code at the time of placing
the order in the designated place.
17.3 Using the Black Weekend/Cyber Week discount is voluntary.
17.4 Shipping costs are not included in the "Black Weekend" and "Cyber Week" discount.
